Refund policy

Refund Policy

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Returns
If you are not 100% satisfied with your purchase, you can return your item(s) for a full refund, exchange or store credit within 30 days of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Sale Items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@singhvijewels.com

Sale items (if applicable)
Only regular priced items may be refunded within 30 days of purchase, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
Only regular priced items may be exchanged within 30 days of purchase.

Shipping
All approved returns are free. On your request, we will email you a prepaid return label. Optionally, you may mail the item(s) yourself, once the return is approved, to:
Singhvi Jewels, Inc.
433 Plaza Real, Suite 275
Boca Raton, Florida 33432
United States

Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item using your own shipping method, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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