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FAQs

 

Account

How to access 'Account'?

For returning users, type in your e-mail address and password. This will take you to 'Account' page. If you are a new user, please register and create your account.

What if I forget my password?

You can reset your password by clicking here and then click on Forgot Your Password.
Or you can email us at info@singhvijewels.com

What is the benefit of creating an Account?

Registered customers can check Purchase History, save their Wish List in their account for future reference, track Orders / Repairs and edit their contact information.

How to change Password?

Click on Change Your Password from your Account and follow the prompts

How to track Orders / check Purchase History?

Go to Order History in your Account and click on Order # / Receipt # to track orders or to check purchase history. You can browse the product purchased by clicking on the description or the SKU number of the product. You also have the option to print your orders here.

Within your account, you can also view your purchased items by clicking on “View Purchased Items”.

How to add Addresses?

You can add as many shipping addresses as you like in your account by clicking on View Addresses.

Special Orders / Repairs

When do I pay?

Your credit card is charged at the time of order. Each piece is individually hand-crafted and your satisfaction is guaranteed. All your credit card information is transmitted through a secured server.

When does the order get shipped?

If we have your selected item in stock, we will ship it to your address immediately. If the ordered item is not in stock, we will manufacture it in our workshop in Delhi, India. Since these are natural stones, it may take time to procure the gem-stones needed to complete the orders. Shipment may take 3 to 5 weeks. Please remember that actual weight of gold, diamond and stones may vary a little in your order from the items selected on the website as all the pieces are hand-made and one of a kind. We will keep you updated at every stage of production, which you can also track by going to your account.

How do you ship?

Usually all shipments are done via UPS. Signatures are required for insurance purpose. If you prefer any other mode of shipment or if you have any special instructions about how and when to ship, please notify us via e-mail, preferably at the time of order.

What do we do if there is any repair?

We guarantee all our products and all minor repairs are done free of charge for three years. If you need any size adjustment or any other minor repair, please click on Returns & Repairs and complete the form. We will e-mail you a pre-paid and pre-insured shipping label along with a Repair Slip within next business day. Please take a print out of both the Shipping Label and the Repair Slip. Enclose the Repair Slip along with the jewelry to be repaired, in a box. Paste the label firmly on the box and seal it with shipping tape. Please give the box to any UPS store. Please do not use the Drop-Box. The e-mail will also have a link to locate the nearest UPS store in your area. On receiving your package, we will expedite the repair and in most cases, ship it back to you within a month. It may take more time depending on other factors. You can track your repair by logging in to your account.

Can you custom design anything?

Yes, certainly, we specialize in custom designing and can produce any of your designs without any extra charge. You just have to supply us with your design / art work / ideas or tell us what changes you would like in any of our existing designs. We can change stones, enamel color or mix different designs to produce exactly what you like. You can either enter all the details in the ‘Customization’ box next to the item before checking out or e-mail / call Sudi at sudi@singhvijewels.com / 888.783.4872 ext. 1 to discuss about your custom design.

Return / Exchange Policy

What is your Return / Exchange policy?

We stand behind our products 100% and customer satisfaction is our utmost objective. For any reason, if you are not satisfied with any or all the pieces that you ordered, you can return it, in their original condition, unworn and unaltered, for a full refund , exchange or store credit, within one month of the receipt of the ordered goods. No questions asked and it is totally unconditional. To return / exchange products, please click on ‘Returns & Repairs’ and follow the prompts. Once approved, we will e-mail you a pre-paid and pre-insured shipping label within next business day, which you can print and paste it to the box. Please give the box to any UPS store. Please do not use the Drop-Box. The e-mail will also have a link to the nearest UPS store in your area. Please feel free to call Customer Service at 1-888-783-4872 (sudi-usa) or e-mail us at info@singhvijewels.com for any questions.

What items are non-refundable?

  • Free gifts or promotional items
  • Orders specially personalized

Are there any charges for return?

  • There are no charges for return
  • We will issue a FREE return label

How do I return?

Click on ‘Returns & Repairs’, complete the form and submit. We will get back to you with a confirmation.

How soon will I get my refund?

Your refund will be processed and a credit will automatically be applied to your original method of payment, within 10 business days of the receipt of the returned item. If you requested for an exchange, we will issue a store credit and e-mail you a gift card which you can use on our website or at one of our shows.

Representative

What are the benefits of becoming a Singhvi Jewels representative?

Singhvi Jewels Reps enjoy a very generous commission structure along with discounted prices on their own purchases. Along with that, they can order their Invitation cards, Thank you cards and Business cards, right from our website, absolutely free of cost. Not to mention, the reps get a chance to play dress up and enjoy the beautiful jewelry. Please call us at 1.888.783.4872 ext.2 to discuss more about the advantages. If you or your friend is interested in hosting a jewelry show for us, please click on 'Host a Show', complete the form and submit.