FAQs

 

Account

How do I change my email address?

To change your email address, log in to your account. Click on "Edit My Profile" under Personal Information.

What if I forget my password?

You can reset your password by clicking Here and then click on Forgot Your Password.
Or you can email us at info@singhvijewels.com

What is the benefit of creating an Account?

Registered customers can check Purchase History, save their Wish List in their account for future reference, track Orders / Repairs and edit their contact information.

How to change Password?

Click on "Change Your Password" from your Account and follow the prompts.

How to track Orders / check Purchase History?

Go to "Order History" in your Account and click on Order # to track orders or to check purchase history. You can browse your purchased products by clicking on the description or the SKU number. You also have the option to print your orders here. If you do not have an account, you can track your order by clicking on "View Order" in the order confirmation email.

How do I change billing / shipping address?

Log in to your account. Click on "Edit Addresses" under Personal Information.
Here you can edit / delete an existing address or add a new one.

Special Orders / Repairs

When do I pay?

Your credit card is charged at the time of order. Each piece is individually hand-crafted and your satisfaction is guaranteed. All your credit card information is transmitted through a secured server.

When does the order get shipped?

If we have your selected item in stock, we will ship it to your address immediately. If the ordered item is not in stock, we will manufacture it in our workshop in Delhi, India. Since these are natural stones, it may take time to procure the gem-stones needed to complete the orders. Shipment may take 3 to 6 weeks. Please remember that actual weight of gold, diamond and stones may vary a little in your order from the items selected on the website as all the pieces are hand-made and one of a kind. We will update you with the tracking number at the time of shipment.

How do you ship?

Usually all shipments are done via UPS. Signatures are required for insurance purpose. If you prefer any other mode of shipment or if you have any special instructions about how and when to ship, please notify us via e-mail, preferably at the time of order.

What do we do if there is any repair?

We guarantee all our products and all minor repairs are done free of charge for three years. If you need any size adjustment or any other minor repair, please click on "Returns & Repairs"and complete the form. We will e-mail you a pre-paid and pre-insured shipping label along with a Repair Slip within next business day. Please take a print out of both the Shipping Label and the Repair Slip. Enclose the Repair Slip along with the jewelry to be repaired, in a box. Paste the label firmly on the box and seal it with shipping tape. Please give the box to any UPS store. Please do not use the Drop-Box. The e-mail will also have a link to locate the nearest UPS store in your area. On receiving your package, we will expedite the repair and in most cases, ship it back to you within a month. It may take more time depending on other factors. You can track your repair by logging in to your account.

Can you custom design anything?

Yes, certainly, we specialize in custom designing and can produce any of your designs without any extra charge. You just have to supply us with your design / art work / ideas or tell us what changes you would like in any of our existing designs. We can change stones, enamel color or mix different designs to produce exactly what you like. Please call us at 888.783.4872 ext. 1 or email us at info@singhvijewels.com to discuss about your custom design.

Return / Exchange Policy

What is your Return / Exchange policy?

We stand behind our products 100% and customer satisfaction is our utmost objective. For any reason, if you are not satisfied with any or all the pieces that you ordered, you can return it, in their original condition, unworn and unaltered, for a full refund, exchange or store credit, within one month of the receipt of the ordered goods. No questions asked and it is totally unconditional. To return / exchange products, please click on "Returns & Repairs" and follow the prompts. Once approved, we will email you a pre-paid and pre-insured shipping label within next business day, which you can print and paste it on the box. Please give the box to any UPS store. Please do not use the Drop-Box. The email will also have a link to the nearest UPS store in your area. Please feel free to call Customer Service at 1-888-783-4872 (sudi-usa) or email us at info@singhvijewels.com for any questions.

What items are non-refundable?

  • Free gifts or promotional items
  • Orders specially personalized

Are there any charges for return?

  • There are no charges for return
  • We will email you a prepaid return label

How do I return?

Click on "Returns & Repairs", complete the form and submit. We will get back to you with a confirmation.

How soon will I get my refund?

Your refund will be processed and a credit will automatically be applied to your original method of payment, within 10 business days of the receipt of the returned item. If you requested for an exchange, we will issue a store credit and e-mail you a gift card which you can use on our website or at one of our shows.