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Home | Meet Sudi & Sheetal | History | About Stones | Manufacturing | Media | Help | Contact us
  
     
  Listed below are some of the frequently asked questions. If you don't find answer to your question, please e-mail / call us for additional assistance.  
     
  My Account  
  How to access 'My Account'?  
 

For returning users, type in your e-mail address and password. This will take you to 'My Account' page. If you are a new user, please register and create your account.

 
     
  What if I forget password?  
 

Click on 'Forgot Password', then enter your e-mail address and submit. Your password will be e-mailed to you instantly. In case you still do not receive an e-mail with your password, please call 1-888-783-4872 for immediate help.

 
     
  What if my E-mail address changes?  
 

Go to 'My Account/My Account Settings/Edit Profile' and update your e-mail address. Make sure next time you log in using your new e-mail address to access your account on our website.

 
     
  What is the benefit of creating an Account?  
 

Registered customers can shop online, save their favorites in their account for future reference, track orders / repairs, request pre-paid shipping labels for repairs / returns or exchanges and edit their contact information.

 
     
  How to view / E-Mail / delete my favorites?  
 

Log in to your account. Click on 'My Favorites/Edit My Favorites'. Here you can view the entire folder, rename it or delete the complete folder. To edit individual items in your folder, select the file name from the list and double click on it. This will open all the pictures of your favorites in that folder. Now you can either add the item to your shopping cart or delete it from the folder. You can also e-mail the entire folder to your family members or friends. To do so, click on 'E-mail to Friend'. Enter the e-mail address where you want to send, add any personalized message that you may have and click submit.

 
     
  Special Orders / Repairs  
  How to view order status?  
 

Log in to your account and click on 'My Orders/Repairs/Invoices' and then click on 'Order/Repair Status'. You will be able to review your special order / repair, view different stages of the manufacturing process and also track your package along with its shipment information. From time to time, you will receive e-mail notification about the status of your special order / repair.

 
     
  When do I pay?  
 

Your credit card is charged at the time of order. Each piece is individually hand-crafted on a special order basis. Your satisfaction is guaranteed. All your credit card information is transmitted through a secured server.

 
     
  When does the order get shipped?  
 

If we have your selected item in stock, we will ship it to your address immediately. If the ordered item is not in stock, we will manufacture it in our workshop in Delhi, India. Owing to the fact that these are natural stones, it may take time to procure the gem-stones needed to complete the orders. Shipment may take 3 to 6 weeks. Please remember that actual weight of gold and stones may vary a little in your order from the items selected on the website as all the pieces are hand-made and one of a kind. We will keep you updated at every stage of production, which you can also track by going to 'My Orders/Repairs/Invoices' in 'My Account'.

 
     
  How do you ship?  
 

Usually all shipments are done via UPS. In some cases we may use USPS. If you prefer any other mode of shipment or if you have any special instructions about how and when to ship, please notify us via e-mail, preferably at the time of order.

 
     
  Do you charge for shipment?  
  No, we don't charge for shipping.  
     
  What do we do if there is any repair  
 

We guarantee all our products and all minor repairs are done free of charge for three years. If you need any size adjustment or any other minor repair, please go to 'My Account' and click on 'Repair Jewelry' under 'Repairs/Returns/Exchanges'. Please complete the enclosed form and follow the instructions for packing. We will e-mail you a pre-paid and pre-insured shipping label along with a Repair Slip within next business day. Please take a print out of both the Shipping Label and the Repair Slip. Enclose the Repair Slip along with the jewelry to be repaired, in a box. Paste the label firmly on the box and seal it with shipping tape. Please give the box to the UPS driver or take it to the nearest UPS store. The e-mail will also have a link to locate the nearest UPS store in your area. On receiving your package, we will expedite the repair and in most cases, ship it back to you within a month. It may take more time depending on other factors. You can track your repair by logging in to your account.

 
     
  Can you custom design anything?  
 

Yes, certainly, we specialize in custom designing and can produce any of your designs without any extra charge. You just have to supply us with your design / art work / ideas or tell us what changes you would like in any of our existing designs. We can change stones, enamel color or mix different designs to produce exactly what you like. In order to discuss your custom design, you can either e-mail Sudi at sudi@singhvijewels.com or call him at 1-888-783-4872 ext. 1.

 
     
  Return / Exchange Policy  
  What is your Return / Exchange Policy?  
 

We stand behind our products 100% and customer satisfaction is our utmost objective. For any reason, if you are not satisfied with any or all the pieces that you ordered, you can return it, in their original condition, unworn and unaltered, for a full refund , exchange or store credit, within one month of the receipt of the ordered goods. No questions asked and it is totally unconditional. To return / exchange products, please go to ‘My Account’ and click on 'Return/Exchange Merchandise' under 'Repairs/Returns/Exchanges'. Please complete the enclosed form and follow the instructions for packing. We will e-mail you a pre-paid and pre-insured shipping label within next business day, which you can print and paste it to the box. Please give the box to the UPS driver or take it to the nearest UPS store. The e-mail will also have a link to the nearest UPS store in your area. Please feel free to call Customer Service at 1-888-783-4872(sudi-usa) or e-mail us at info@singhvijewels.com for any questions.

 
     
  Representative  
  What are the benefits of becoming a Singhvi Jewels Representative?  
 

Singhvi Jewels Reps enjoy a very generous commission structure along with discounted prices on their own purchases. Along with that, they can order their Invitation cards, Thank you cards and Business cards, right from our website, absolutely free of cost. They can also create their address book and print labels by accessing their account. Not to mention, the reps get a chance to play dress up and enjoy the beautiful jewelry. Please call us at 1.888.783.4872 ext.2 to discuss more about the advantages. If you or your friend is interested in hosting a jewelry show for us, please click on 'Host a Show', complete the form and submit. You will also find information about the company and requirements to host a show.