|
Q:1 |
How to view Online Catalog? |
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| A:1 |
Registration
is required to view our Online Catalog. It is a one time process
only.
A customer who buys or signs-up for our
mailing list, at one of our shows by providing us with their
e-mail address gets automatically registered. You will get
your password instantly by e-mail and then you can start shopping
on-line.
To register on your own, log on to the website
and click on 'Register Now' and complete the form. In the
form you will enter fields such as your name, address, telephone
number, e-mail address along with your own selected password.
To ensure better service, please tell us how you heard about
us, before submitting the form.
Finally click on ‘submit’ and you are all
set to view and shop our vast collection of 18k fine jewelry.
Now every time you want to access our Online
Catalog, shop on-line and perform loads of other features
in your account, simply log in using your e-mail address and
the password that you selected. |
|
Q:2 |
How to Log-in? |
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| A:2 |
Once
you are registered, Type in your e-mail address and enter password.
This will take you to ‘MY ACCOUNT’ page. |
|
Q:3 |
What if I forget password? |
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| A:3 |
If
you forget password, click on 'Forgot Password' then enter
your e-mail address that you used at the time of registration
and submit. This will instantly send your saved password to
your e-mail address.
In case you still do not receive an e-mail with your password,
please call 1-888-783-4872 for immediate help. |
|
Q:4 |
How to change the password? |
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| A:4 |
Go
to "My Account / My Account Settings / Change Password".
|
|
Q:5 |
What if my E-mail address
changes? |
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| A:5 |
Go to "My Account/My
Account Settings/Edit Profile" and update your e-mail address.
Make sure next time you log in using your new e-mail address
to access your account on our website. |
|
Q:6 |
How to order invitations for the shows? |
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| A:6 |
Invitations can be
ordered by the representatives only. Go to "My Account"
using your e-mail address and password. Go to "Invitation
Card / Order Invitations" and follow the prompts. |
|
Q:7 |
How to Shop Online? |
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| A:7 |
There are many ways
to Shop Online. After you have logged in to your account--
Option 1 -- You can go to 'Shop Online' appearing on the left
portion of 'My Account' page.
Option 2 -- You can click on 'Shop Online' or 'Online Catalog'
or 'Search Products' appearing on the upper right hand section
of the website.
Option 3 -- You can also click on 'Catalog' appearing on
'My Account' page and then either select 'Online Catalog'
or 'Printed Catalog'.
Option 4 -- You can also shop from 'My Shopping Bag' or 'My
Favorites', if you have saved anything in it.
Either way you will be able to access our full line of products
which you can save in 'My favorites' for future reference
or for e-mailing to your friends / family or for adding to
your shopping bag. Simply follow the steps to check out.
|
|
Q:8 |
How to search by selecting
Style Code or by selecting Category? |
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| A:8 |
Go to 'Search Products'
on the upper right hand section of the website.
Search
by selecting Style Code
If you know the style code of a piece you want to search, select
it from the drop down box. Select as many as you like and click
'Search'. It will display all the style codes that you have
selected.
You can also enter the Style code(s) by entering in
the box. You can enter more than one style code by separating
them with a comma.
To delete any style code from the selection, just use the
back space.
Search by Category
Select the category by which you want to search and generate
results.
(a) If you select a particular item, it will give you all
the pieces in that category.
(b) If you select gem-stone(s), it will display all the items
in those gem-stone(s). To select a gem-stone, shade the
stone and click on 'Add'. To select another stone shade
it and click 'Add' again. To remove a stone from your selection,
shade it and click on 'Remove'. It will display all the items
with the gem-stones that you have selected.
(c) Select a design to narrow your search. It is totally
optional.
(d) Select the price range, if you like, to make your search
more precise.
For example :
Let's select Ring as the item and click on 'Search',
It will show all the rings available on the website irrespective
of any stone, design or price.
If you select Aquamarine as the stone along with ring
as the item, it will show all Aquamarine rings. (If you select
Aquamarine and Peridot, it will show all the rings having
Aquamarine and all the rings having Peridot also).
If you select Price as $2001-3000 also, it will select all
the Rings in Aquamarine, which are in a price range from $2001
to 3000.
The more you select categories, the more you narrow your
search.
Alternatively, you can also go to 'Shop Online' located on
the left portion of the website, in 'MY ACCOUNT' page, to
search by style code or category. |
|
Q:9 |
How to view order status? |
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| A:9 |
Log in to your account
and click on My Orders / Repairs / Payments and then click on
‘Order / Repair Status’. You will be able to review
your special order / repair, view different stages of the
manufacturing process and also track your package along with
its shipment information.
From time to time, you will receive e-mail notification
about the status of your special order / repair. |
|
Q:10 |
How to view payment
status? |
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| A:10 |
Log in to your
account and click on My Orders / Repairs / Payments and then
click on 'Payment Status'
You can review your order along with the total bill amount,
paid amount and the balance if any.
Please remember that you will need 'Adobe Acrobat' to open
the invoices of special orders / repairs. If you do not have
'Adobe Acrobat' installed in your computer, click
here to download it for free. |
|
Q:11 |
When do I pay? |
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| A:11 |
Your credit card
is charged at the time of order. Each piece is individually
hand-crafted on a special order basis. Shipment may take 2
to 5 weeks. Your satisfaction is guaranteed.
All your credit card information is transmitted through a
secured server. |
|
Q:12 |
How to add to my favorites? |
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| A:12 |
Log
in to your account, click on ‘My Favorites / Add My Favorites’
Search the products
by following steps as written in answer 8. Then mark as many
as you like which you want to save in a file as your favorites.
When finished marking, click on 'Add to Favorites'.
Now you can either
save it to an existing folder or to a new folder. If saving
to an existing folder, select the folder and click submit
otherwise enter a new name for the folder and click submit.
Now you can either
view your selection or go back and add more. If you click
on view selection, a list of all the folders will appear.
Select the folder, you want to see. These
favorites get saved in your account which you can view / rename
/ e-mail / delete at any time. You can also add the same to
your shopping cart. |
|
Q:13 |
How to view / E-Mail
/ delete my favorites? |
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| A:13 |
Log in to your account. Click on ‘My
Favorites / Edit My Favorites’
Here you can view the entire folder, rename it or delete the
complete folder.
To edit individual items in your folder,
select the file name from the list and double click on it.
This will open all the pictures of your favorites in that
folder. Now you can either add the item to your shopping cart
or delete it from the folder.
You can also e-mail the entire folder
to your family members or friends. To do so, click on ‘E-mail
to Friend’. Enter the e-mail address where you want to send,
add any personalized message that you may have and click submit. |
|
Q:14 |
How to edit profile? |
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| A:14 |
Log in to your
account. Click on 'Edit Profile' under ‘My Account Settings’.
Here you can update your contact information, such as your
name, address, telephone number and e-mail address.
To change your password, follow answer 4. |
|
Q:15 |
When does the order get processed? |
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| A:15 |
If we have your selected
item(s) in stock, we will ship it to your address immediately.
You will receive the tracking information for it. If the ordered
item(s) are not in stock, we will execute it through our workshop
in Delhi, India. Owing to the fact that these are natural stones,
it may take time to procure the gem-stones needed to complete
the orders. Please remember that actual weight of gold and stones
may vary a little bit in your order from the items selected
from the website as all the pieces are handmade and one of a
kind. We will keep you updated at every stage of production,
which you can see by going to 'My Orders / Repairs / Payments'
and then click on 'Order / Repair Status' in MY ACCOUNT page. |
|
Q:16 |
When does the order get shipped? |
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| A:16 |
Item(s)
in stock get shipped immediately. You will receive the tracking
information for it. Orders being executed at our workshop in
Delhi India, get shipped within 30 days. Once we ship your order
from India, it takes around 15 days to reach your shipping address.
Therefore, you receive your orders within 45 days from the time
order was placed. If there is any delay for any reason, we will
keep you notified. |
|
Q:17 |
How do you ship? |
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| A:17 |
Usually
all shipments within US are done via UPS (United Parcel Service).
In some case we may use USPS (United States Postal Service).
All Shipments from
India to US are done using
Air Cargo which takes around three business days to reach
New York. If you prefer any other mode of shipment or if you
have any special instructions about how and when to ship,
please notify us via e-mail, preferably at the time of order.
|
|
Q:18 |
Do you charge for shipment? |
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| A:18 |
No,
we don’t charge for shipping.
|
| Q:19 |
What do we do if there is any repair? |
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| A:19 |
We
guarantee all our products and all minor repairs are done
free of charge for three years. If you need any size adjustment
or any other repair, please go to MY ACCOUNT and click on
'Repair Jewelry' under 'Repairs / Returns / Exchanges'.
Please complete
the enclosed form and follow the instructions for packing.
We will e-mail you a pre-paid and pre-insured shipping label
along with a 'Repair Slip' within next business day. Please
take a print out of both the 'Shipping Label' and the 'Repair
Slip'. Enclose the Repair Slip along with the jewelry to be
repaired, in a box. Paste the label firmly on the box and
seal it with shipping tape.
Please give the box to the UPS driver or take it to the nearest
UPS store. The e-mail will also have a link to locate the
nearest UPS store in your area.
On receiving your
package, we will expedite the repair and in most cases, ship
it back to you within three weeks. It may take more time depending
on many other factors. We will call or e-mail you to let you
know when we are shipping your package. |
|
Q:20 |
What is your return policy? |
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| A:20 |
We
stand behind our products 100% and customer's satisfaction
is our utmost objective. For any reason, if you are not satisfied
with any or all the pieces that you ordered, you can return
it for a full refund , exchange or store credit, within one
month of the receipt of the ordered goods. No questions are
asked and it is totally unconditional.
To return products,
please go to MY ACCOUNT and click on 'Return / Exchange Merchandise'
under 'Repairs / Returns / Exchanges'. Please complete the
enclosed form and follow the instructions for packing. We
will e-mail you a pre-paid and pre-insured shipping label
within next business day, which you can print and paste it
to the box.
Please give the box to the UPS driver or take it to the nearest
UPS store. The e-mail will also have a link to the nearest
UPS store in your area.
Please feel free
to call Customer Service at 1-888-783-4872(sudi-usa) or
e-mail us at
customerservice@singhvijewels.com
for any questions. |
|
Q:21 |
How to contact you? |
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| A:21 |
We
are always available and you can contact us by one of these
two ways ---
1. E-mail us at
info@singhvijewels.com.
2. Call
Toll Free at 1-888-783-4872(sudi-usa).
3. Fax Toll Free at 1-888-784-0395. |
|
Q:22 |
Can you custom design anything? |
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| A:22 |
Yes,
certainly, we specialize in custom designing and can produce
any of your designs without any extra price. You just have to
supply us with your design or tell us what changes you would
like in any of our designs. We can change stones, change enamel
color or mix different designs to produce exactly what you like.
In order to discuss your custom design, you can either e-mail
Sudi at sudi@singhvijewels.com
or call him at 1-888-783-4872 ext. 1. |
|
Q:23 |
What is 'My
Shopping Bag'? |
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| A:23 |
'My
Shopping Bag' is an easy link to your saved items, that you
wish to buy. If you added items to your cart but did not check
out, your shopping bag gets saved, which you can retrieve anytime
by clicking on 'My Shopping Bag'. However if you have checked
out, all items will be deleted from your shopping bag. |
|
Q:24 |
How to become
a Representative? |
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| A:24 |
If
you or your friend is interested in hosting a jewelry show
for us, please log in to your account by entering your e-mail
address and password.
Once you are on "My Account" page, click on "Become
a Representative", complete the form and 'Submit'. You
will also find information about the company
and requirements to host a show.
We will contact you immediately and discuss the possibility
of doing a show with you.
Alternatively, you can click on 'Become
a Representative' located on the upper right hand corner of
the website.
Please be free to call us at 1.888.783.4872
with any questions. |
| Q:25 |
How to request a
copy of the Printed Catalog? |
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| A:25 |
We will be happy to mail
our latest issue of the printed Catalog. Simply log in to your
account using your e-mail address and password. Go to Catalog
and click on 'Printed Catalog'. Here you can order a copy of
our latest catalog absolutely free of charge. |
| Q:26 |
What is the difference between a 'Sudi show' and a 'Sales Associate show'? |
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| A:26 |
Singhvi Jewels manufacturers its products in India and markets mainly through private home shows in the US.
'Sudi shows' are hosted by representatives exclusively in their city/town with a complete range of Singhvi Jewels
collection. To host a Sudi show, all you need to do is open your house for your friends and relatives or do it in a club,
hotel or some place, where your customers can easily come. You have to compile a mailing list and send out company
supplied invitations to your friends. All the sales, special orders, repairs, invoicing, paper work and packing are done by
the company staff at the show. Sudi will be present at the show.
'Sales Associate shows' are operated by non-exclusive independent contractors who sell/solicit/record orders for our
products. The company ships selected merchandise to the Sales Associates who do the show on their own including
paperwork & invoicing. Sales are made / Orders are procured using company supplied invitations, receipt books, credit
card virtual terminal, display trays, pouches, purses, packing material and other accessories. Usually no one from the
company, including Sudi, is present at the show. |
|
Q:27 |
What are the
benefits of becoming a Singhvi Jewels Representative? |
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| A:27 |
Singhvi
Jewels Reps enjoy a very generous Commission structure along
with discounted prices on their own purchases. Along with that,
they can order their invitation cards, Thank you cards and Business
cards, right from our website, absolutely free of cost. They
can also create their address book and print labels by accessing
their account. Not to mention, the reps get a chance to play
dress up and enjoy the beautiful jewelry. Please call us at
1.888.783.4872 ext.2 to discuss more about the advantages. |
